Case study 02  ·  Atlas

Can we connect our preferred payment gateway to Bokun?

SectorTours, activities
SurfaceBooking, payments
StackBokun, Telr
Live sinceJanuary 2025

The brief

Atlas runs a tours and activities business on Bokun. The payment setup that ships with Bokun runs through Stripe, and for their customer base it was not working. Customers reached the final checkout step and hit a wall. No payment went through and no booking completed.

A recurring share of business slipped away every week, and Stripe support was not in a position to fix it quickly.

One experience

Before
01Fixed lists inside Bokun iframes
02No landing pages at all
03Customer picks an experience
04Reaches the final step
05Payment fails silently
06Booking abandoned
Now
01Grouped by city or set
02Pages pull live from Bokun
03Customer picks an experience
04Reaches the final step
05Pays in the custom checkout
06Booking confirmed

Rows 03 and 04 are identical on purpose. The journey did not change, the outcome did.

The build

Telr wired directly into the Bokun booking flow, with a custom checkout so payment stays on brand instead of throwing the customer at a redirect. Merchandising tools group experiences by city, category or any set Atlas chooses, dropped anywhere on the site with a shortcode. Landing pages are generated with data pulled live through the Bokun APIs. It all sits on top of Bokun. Nothing about how Atlas manages their tours changed.

From the log  ·  Atlas
  • 09:14  ›  Checkout opened · Desert Safari · 4 seats
  • 09:16  ›  Telr authorised · AED 780 · ref TLR‑••••4192
  • 09:16  ›  Bokun confirmed · booking ••••7731

5,125

Seats booked and paid for through the checkout,
from a standing start in January 2025

"We could not take a payment online. Now we can, and we can group and present our experiences however we like."

Mohammed Sabbagh  ·  CEO  ·  Atlas Al Arab Inbound Tourism LLC